Florence Scovel - Faulty friendship bracelt

Bought two bracelets for Christmas for my daughters - one broke within twenty four hours of putting it on. Immediately emailed Florence Scovel at their customer complaints address but it bounced back saying not a valid email address!

They seem impossible to contact from the UK

shoddy product at inflated prices

would not touch with a barge pole again

Tried to contact them via AN & Associates - that seems to be a defunct website too

All in all I hit a dead end whenever I try to contact them and have noted that their website says that they cannot refund anything after 30 days - how convenient when you cannot contact them in the first place. Am throwing it all in the bin and will pass the word

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
      No items
  • What I disliked
    • Total lack of ability to contact them with a product problem

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Florence Scovel Bracelet
Review category
Luxury / Jewelry
review #782825

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Feb 03 #1105654

If you had taught your daughter to be more gentle with her friendship bracelet it would not have broken. Perhaps she is too young to have expensive bracelets?

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