Item not received from Florence Scovel

Ordered a watch on 11th Dec from Florence Scovel website. Said 3 to 5 day delivery on their website. They sent tracking number for delivery. The details on My Hermes are:

Date Time Status

16/12/2015 10:24 Awaiting Courier Receipt

16/12/2015 05:54 Manifested to Courier

15/12/2015 03:59 Receipt at Hub

14/12/2015 19:07 Order Generated

Still no parcel arrived. Have emailed 3 times - no reply, messaged on Facebook - no reply, messaged on Twitter..... no reply. Very annoyed as it was for a Christmas present. I hope I will get my money back.

Cant find the product on their website anymore.

The photo below is from the email they sent me.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Delivery Service

  • What I liked
      No items
  • What I disliked
    • Did not ship the order and lied about it
    • Being decieved
    • Not replying to emails

Reason of review:
Problem with delivery
Preferred solution:
Full refund
Monetary loss:
Product or service
Florence Scovel Leaf Vintage Wrap Watch Blue
Review category
Luxury / Jewelry
review #759363 by

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